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Head of Helpdesk Operations Manager

2 months ago

Glasgow, Glasgow City, United Kingdom OCS Full time

Join a leading facilities management company, OCS, as we seek a skilled professional to lead our Helpdesk team.

About the Role:

The Head of Helpdesk will be responsible for leading a team of technical support specialists, ensuring the delivery of high-quality services to our clients. This role requires a strong leader with excellent communication and interpersonal skills, as well as experience in managing large helpdesk operations.

Key Responsibilities:

  • Lead and motivate a team of technical support specialists to achieve success.
  • Develop and implement strategies to improve helpdesk operations and customer service.
  • Manage and maintain relationships with clients and internal stakeholders.
  • Ensure compliance with company policies and procedures.
  • Monitor and analyze helpdesk performance metrics to identify areas for improvement.
  • Develop and implement training programs to enhance team skills and knowledge.
  • Collaborate with other departments to ensure seamless service delivery.
  • Stay up-to-date with industry trends and best practices.

Requirements:

  • Proven experience in managing large helpdesk operations.
  • Excellent leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
  • Experience with helpdesk software and systems.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail and organizational skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].