Helpdesk Supervisor
1 month ago
CBW Staffing Solutions is seeking a highly skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.
Key Responsibilities:- Schedule reactive and help desk call outs.
- Review jobs received during the working day and allocate accordingly to Engineers.
- Supervise and manage day to day Helpdesk activities.
- Support the Helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end user/customers.
- Monitor call activity and produce call volume reports.
- Deliver toolbox talks to staff and create and update Help Desk procedures and relate new information to staff.
- Compile and enter data into the monthly client report and submit before the monthly deadline.
- Manage the rechargeable works from the quotations to completion including requesting the PO from the client for these works.
- Participate in the training of new members of staff or to allocate a trainer, and to oversee the staff training induction sheets.
- Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits inputting data.
- Support the office & Contract Managers in the administration & delivery of departmental objectives.
- Raising corrective maintenance tasks following on from PPM completed tasks.
- Organisation of day-to-day work to ensure that all key tasks are fulfilled.
- Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract.
- To work with the system that supports the procurement process, providing assistance to ensuring the accuracy and efficiency of data and communications.
- Facilities management helpdesk experience is essential.
- IT proficient.
- Team leader or management experience preferred.
- Previous experience of creating and managing daily and weekly performance reports.
Please send your CV to Maxine at CBW Staffing Solutions for more information.
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Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time{"title": "Helpdesk Supervisor", "description": "Job SummaryCBW Staffing Solutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key ResponsibilitiesSchedule reactive and help desk call outs.Review jobs...
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Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time{"title": "Helpdesk Supervisor", "description": "Job SummaryCBW Staffing Solutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key ResponsibilitiesSchedule reactive and help desk call outs.Review jobs...
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