Care Operations Specialist

1 week ago

Shrewsbury, Shropshire, United Kingdom Radfield Home Care (UK) Full time

Transforming Home Care with Radfield Home Care (UK)

We're a national leader in home care innovation and a fast-growing, multi-award winning business. Our mission is to make ageing a more enjoyable and rewarding experience for all involved.

Care is amazing. Great quality care can transform a moment, a day, even a relationship. That's why we believe care should be about making people feel understood, valued and supported. About enabling people to live their best life for as long as possible.

About the Role

As the Franchise Support Manager, you will be pivotal to the growth of our home care network. You will be influential in training, driving growth, motivating and supporting our franchise partners to ensure that they are performing at their best.

Main Responsibilities

  • Support franchise partners with business planning, objective setting and achieving their goals
  • Provide day-to-day support and guidance to franchise partners on all business needs
  • Be the 'go-to' person for all marketing, business development and operational support
  • Take full responsibility for training and induction of new franchise partners
  • Advise on compliance and care operations to franchise partners
  • Visit our franchise partner offices throughout the UK as appropriate
  • Review and monitor franchise partners' business strategy, marketing plan and related activity
  • Conduct quarterly performance reviews with Franchise Partners
  • Ensure the franchise agreement and operating manual is being adhered to at all times
  • Ensure that Radfield Home Care network performance targets are met

Requirements

  • Educated to a degree level or equivalent
  • 3 years' experience working in a business development role in either marketing, care operations, recruitment, training or finance
  • Experience working in the franchise marketplace
  • Confident to go networking in the local community
  • Basic understanding of Personal Care compliance and CQC regulation
  • Ability to form relationships and quickly establish common ground with individuals
  • Be an enthusiastic 'people person' who can motivate and influence others
  • Ability to self-motivate and work in a self-directed way, be professional in manner and appearance
  • Experience of writing and conducting training for individuals from outside of the care sector
  • Experience using Office software, web-based systems and CRM software
  • Full driving license and access to a car

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