Care Operations Support Specialist

1 week ago


Shrewsbury, Shropshire, United Kingdom Radfield Home Care (UK) Full time
Job Description

**About Radfield Home Care (UK)**

We are a national leader in home care innovation and a fast-growing, multi-award winning business. Our mission is to make ageing a more enjoyable and rewarding experience for all involved.

**Our Values**

We believe care should be about making people feel understood, valued and supported. About enabling people to live their best life for as long as possible.

**The Role**

We are seeking a highly influential and motivated individual to join our team as the Franchise Support Manager. As a key member of our team, you will play a pivotal role in the growth of our franchise network.

**Key Responsibilities**

  • Support franchise partners with business planning, objective setting and achieving their goals
  • Provide day-to-day support and guidance to franchise partners on all business needs
  • Be the 'go-to' person for all marketing, social media and business development support
  • Take full responsibility for training and induction of new franchise partners
  • Advise on compliance and care operations to franchise partners
  • Visit our franchise partner offices throughout the UK as appropriate
  • Review and monitor franchise partners' business strategy, marketing plan and related activity
  • Conduct quarterly performance reviews with Franchise Partners
  • Ensure the franchise agreement and operating manual is being adhered to at all times
  • Ensure that Radfield Home Care network performance targets are met

**Requirements**

  • Educated to a degree level or equivalent
  • 3 years' experience working in a business development role in either marketing, care operations, recruitment, training or finance
  • Experience working in the franchise marketplace
  • Be confident to go networking in the local community
  • Basic understanding of Personal Care compliance and CQC regulation
  • Ability to form relationships and quickly establish common ground with individuals
  • Be an enthusiastic 'people person' who can motivate and influence others
  • Ability to self-motivate and work in a self-directed way, be professional in manner and appearance
  • Experience of writing and conducting training for individuals from outside of the care sector
  • Experience using Office software, web-based systems and CRM software
  • Full driving license and access to a car


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