Legal Service Desk Analyst

2 months ago

Bristol, Bristol, United Kingdom VIQU Limited Full time
Job Title: Legal Service Desk Analyst

We are seeking a skilled Legal Service Desk Analyst to join our team at VIQU Limited. As a Legal Service Desk Analyst, you will be responsible for providing IT support to our clients in the legal sector.

Key Responsibilities:
  • Triage and resolve service desk issues via telephone or email
  • Provide support for ITIL, Service Now, and iManage
  • Work with our clients to resolve technical issues and improve their IT experience
  • Collaborate with our team to implement ITIL practices and improve our service desk operations
Requirements:
  • Recent IT Service Desk experience within the legal sector
  • Previous experience working within a Legal Service Desk Analyst role
  • Strong knowledge of Windows 10/11 administration and support
  • Service Now experience essential
  • Law firm applications such as iManage
  • ITIL practices - implementing practices
  • Microsoft Office applications (M365) - administration and support
  • Active Directory experience
  • Multi Factor Authentication (MFA)
  • Excellent diagnostic and resolution skills
  • Proficiency using ITSM ticket management system - Service Now
What We Offer:

We offer a fantastic opportunity for the right Legal Service Desk Analyst to join our team initially on a 3-month contract with the possibility of extension. Our team is committed to providing excellent service to our clients, and we are looking for someone who shares our values and is passionate about delivering high-quality IT support.

If you are a skilled Legal Service Desk Analyst looking for a new challenge, please APPLY NOW for a no-obligation chat with your VIQU Consultant. We look forward to hearing from you

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