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Service Delivery Manager
2 months ago
Job Opportunity
iO Associates - UK/EU is seeking a skilled Service Manager to join our team. As a Service Manager, you will be responsible for leading the delivery of IT services and ensuring that they meet the required standards.
Key Responsibilities:
- ITIL Service Accreditation: We are looking for a candidate with ITIL Service Accreditation, preferably with an ITIL Service Design accreditation, but overall experience of working with the full ITIL lifecycle is essential.
- Service Design Implementation: Experience of ITIL Service Design implementation background, particularly within a large, complex transformation programme, is highly desirable.
- Stakeholder Management: Strong stakeholder management, leadership, influencing, and collaboration skills are preferred above technical skills.
- Service Strategy: Experience of implementing a Service Strategy, ideally in an organisation where this may not have been fully developed, is essential.
- ServiceNow Experience: Experience of Service Now, workflows, catalogues, and automation of service provisioning is required.
Requirements:
- Active DV Clearance: The successful candidate will require an active DV clearance.
- Hybrid Working: The role will involve hybrid working, with one day a week spent on-site in Reading.
- Rate: The rate for this position is £450-500 Outside IR35.
- Length: The contract length is 6 months.
