Help Desk Support Specialist

3 weeks ago


Watford, Hertfordshire, United Kingdom URUSRECRUITMENT LTD Full time
Help Desk Analyst Job Description

We are seeking an experienced Help Desk Analyst to join our team at Urus Recruitment Ltd. As a Help Desk Analyst, you will be responsible for providing IT and hosting support to clients primarily via telephone and remote assistance, with occasional on-site support.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and remote assistance
  • Troubleshoot and resolve technical issues with Windows 10, 11, and Microsoft Office
  • Administer Windows Server from 2012 onwards, including Active Directory, DHCP, DNS, and Group Policy
  • Manage Microsoft 365, including basic administration, security, and user account creation
  • Experience with Citrix, VMware, and Hyper-V is an advantage
Requirements:
  • 12+ months experience in a network consultancy or MSP environment
  • PC/Mac builds and configurations
  • Windows 10, 11 troubleshooting
  • Microsoft Office - must be a competent user
  • Windows Server from 2012 onwards administration
  • Microsoft 365 basic administration
  • Eligibility to work in the UK
Benefits:
  • Company pension
  • On-site parking
  • Private medical insurance
  • Work from home
Schedule:

Monday to Friday, in-person work location



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