Senior Administrator

2 weeks ago

Hyde, United Kingdom Gtd Healthcare Full time
About the Role

We are seeking a highly skilled and experienced Senior Administrator to join our team at Gtd Healthcare. As a key member of our administrative team, you will be responsible for providing senior administrative support to our practice, ensuring the smooth operation of our daily activities.

Key Responsibilities
  • Administrative Support
    • Provide administrative support to the practice management team, including managing reception team rotas, chronic disease recall systems, and patient registers.
    • Summarize new and existing patient notes following appropriate training.
    • Receive incoming and initiate outgoing calls to facilitate timely and appropriate queries.
    • Undertake other administrative tasks as directed by the practice manager within field of competence or following appropriate training.
  • Reception Duties
    • Have a good understanding and knowledge of all reception duties and provide training to other staff when required.
    • Act as a chaperone for general examinations if requested following appropriate training.
    • Deal with general enquiries and explain procedures as requested.
    • Undertake reception cover if necessary due to staff absence.
  • Premises
    • Open up premises at the start of the day, if first to arrive, de-activate the alarm, make all necessary preparations to receive patients for the opening time of the Practice.
    • When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated.
    • Ensure the reception area, notice boards, and leaflet racks are tidy and free from clutter and obstructions.
  • Personal/Professional Development
    • Participate in any training activity implemented by the Practice or Gtd Healthcare as part of this employment, such activity to include participation in an annual performance review (appraisal), taking responsibility for maintaining a record of own development activity, and attending induction training, mandatory training, and mandatory updates as required.
    • Support the induction and training of new members of staff in reception procedures.
  • Quality
    • Alert other team members to issues of quality and risk.
    • Assess own performance and take accountability for own actions, either directly or under supervision.
    • Contribute to the effectiveness of the team by reflecting on own and teams activities and making suggestions on ways to improve and enhance the teams performance.
    • Work effectively with individuals in other agencies to meet patient needs.
    • Effectively manage own time, workload, and resources.
  • Other Duties
    • Any other duties, as agreed with the line manager to meet the needs of the organization. This may include travel to other sites within the organization.
Requirements
  • Essential
    • Excellent organizational skills.
    • Excellent communication skills, verbal and written.
    • Excellent customer service skills.
    • Polite, pleasant, and professional interpersonal manner, both on the telephone and in person.
    • Able to work effectively as part of a team.
    • Able to work on own initiative and problem-solve within own area of work.
    • An understanding, acceptance, and adherence to the need for strict confidentiality.
    • Able to work without direct supervision and determine own work priorities.
    • Able to work under pressure.
    • Able to liaise effectively with a range of individuals/services within the practice, within Gtd Healthcare, and externally.
    • Excellent computer and IT skills.
    • Good report/letter writing skills.
    • Good standard of word processing and keyboard skills.
    • Good knowledge of medical terminology and read coding.
    • Able to maintain an accurate and thorough approach to work.
    • Able to work to set standards, policies, and procedures.
    • Interest and aptitude for learning new skills.
    • Willingness to actively engage in appraisal, personal development, and training.
    • Awareness of diversity issues and able to work in a non-discriminatory manner.
    • Flexible approach to undertaking a wide variety of tasks.
    • Flexible approach to working hours, willingness to work antisocial hours, shifts, cover at other practices as required.
  • Desirable
    • Statistical and data analysis skills.
Experience
  • Essential
    • Working in a GP Practice.
    • Working in a busy public reception environment.
    • Working with Clinical software EMIS.
    • Reception and clerical duties.
    • Supervision of staff.
    • Using computer office programmes.
    • Dealing with the public/patients.
    • Working in a busy telephone answering environment.
    • Working as part of a team.
    • Working in an NHS service.
Qualifications
  • Essential
    • Good standard of secondary education or equivalent.
    • Demonstrable commitment to professional development.

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