Head of Commercial Operations

2 days ago

Lancaster, Lancashire, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

We are seeking a highly skilled and experienced Head of Commercial Services to join our team at the Student Union of a prestigious 'Top 10' university. As a key member of our senior leadership team, you will play a proactive role in the oversight of core service areas that generate income to maximise profits while delivering high-quality services to students.

Key Responsibilities
  • Commercial Services Management: Maximise profits from existing services, develop the range of products and services available, and work with the marketing and communications department to promote the services and tailor services based on feedback.
  • Business Development: Identify opportunities to generate funding from external sources, build relationships with external organisations, and produce comprehensive business and operational plans.
  • Financial Management: Oversee the financial performance as a whole, produce an annual budget for all areas of activity, report variances in budget on a monthly basis, create action plans to respond to budget variances, and source competitive suppliers to maximise profits.
  • Staff Management: Monitor workloads of reporting staff, provide coaching and performance reviews, and encourage a learning and development culture.
  • Health and Safety: Manage all responsibilities as delegated by the chief executive and ensure legislation is adhered to.
  • General: Be hands-on, helping in any areas of your department that require support, attend meetings to support the chief executive, undertake professional development, and promote best practice.
Requirements
  • Be hands-on, willing to get involved to drive forward the mission of the union.
  • Experience producing and implementing strategic, operational, and business plans.
  • Proven experience of business development.
  • Experience of management in at least one of: retail sector, licensed trade, catering, lettings, or other similar environments.
  • Ideally, 3 years or more of staff management experience.
  • Good understanding of Health and Safety policy and procedures.
  • Strong communication skills.
  • Flexibility around working hours to achieve success.
What We Offer
  • Flexibility on salary for the right candidate.
  • Close-knit culture within the union.
  • Excellent pension scheme.
  • Discount on public transport (up to -70%) to promote environmentally friendly travel.
  • Use of fantastic campus facilities like cafés, social clubs, shops, library, sports, doctor, nursery, and culture, making it a perfect place to work and meet up with friends and colleagues.
  • 39 days of annual leave, including university closures, and the option to buy an additional 2 weeks of annual leave.
  • Flexible working hours.
  • 4-day working week during the summer.
  • Paid special leave in case of coping with family emergencies.

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