Beauty Retail Manager

3 weeks ago


Croydon, Greater London, United Kingdom The Estée Lauder Companies Inc. Full time
About the Role

We are seeking a dynamic and inspirational Store/Retail/Business Manager to lead, coach and develop our team of Retail Artists to achieve sales, customer service and operational targets.

As a key member of our team, you will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management and the leadership of a high performing team.

Key Responsibilities
  • Develop and implement sales and customer service strategies to drive business growth and improve customer satisfaction
  • Lead, coach and develop a high-performing team of Retail Artists to achieve sales, customer service and operational targets
  • Manage inventory, facilities and cash reconciliation to ensure efficient store operations
  • Collaborate with cross-functional teams to drive business results and improve customer experience
  • Stay up-to-date with industry trends and competitor activity to inform business decisions
What We Offer
  • Competitive industry salary and commission scheme eligibility
  • Annual Leave & Family Leave, Product discount/Staff Product Concession monthly credit spend allowance, Mental Health Wellbeing Initiatives and Benefits platform with exclusive discounts and offers
  • Extensive Training & development offering and Work Life Connections – Employee Assistance Programme
About Us

The Estée Lauder Companies' collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers.

We are a people-first company, respecting and caring for our employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that we continue to have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers.


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