Head of Mortgage Servicing

4 weeks ago


Maidstone, Kent, United Kingdom Gated Talent Full time
Lead Mortgage Servicing Team

We are seeking an experienced Head of Mortgage Servicing to lead our Mortgage Servicing team and oversee the smooth day-to-day operations of the department.

Key Responsibilities:
  • Lead and manage a team of customer servicing specialists, providing direction and support to achieve performance targets.
  • Develop and maintain key relationships with brokers, solicitors, and third-party service providers.
  • Drive continuous improvement in servicing processes, monitoring performance metrics, and staying updated on industry regulations and trends.
  • Manage complex inquiries from solicitors and borrowers, ensuring the highest level of customer service.
  • Conduct regular quality checks to ensure compliance and exceptional service delivery.
Requirements:
  • A minimum of 3 years' experience in a similar Mortgage Servicing role.
  • A deep understanding of the mortgage market.
  • Strong knowledge of arrears management.
  • Strong organisational and planning abilities, ensuring the team meets KPIs and service standards.
What We Offer:
  • Pension (with the employer contributing 4% of eligible salary).
  • Death in Service (3 x annual salary).
  • Health cover (with the option to add spouses, partners, and children).
  • Annual salary increase potential.
  • Annual bonus (discretionary).
  • Work from home 1 day per week (discretionary).
  • Annual team building summer event.

For more information or an informal chat about the role, please contact Carla or Jaime at TeamJobs.



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