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Technical Support Specialist

2 months ago

Harrogate, North Yorkshire, United Kingdom Context Recruitment Full time £27,500
2nd Line Support Engineer

An exciting opportunity has emerged with a prominent Managed Services Provider. This organization has experienced significant growth through both acquisitions and organic development, and they are currently in search of a motivated technical support analyst to enhance their 2nd line technical support team.

This position necessitates delivering a superior level of IT assistance for multiple clients, where exceptional service is paramount.

Candidates must possess outstanding communication and relationship-building abilities, along with the capacity to resolve technical challenges in accordance with established Service Level Agreements (SLAs).

Key Requirements:
  • Experience in a 1st/2nd line technical support role
  • Familiarity with Cisco Networking - including switches, routers, and firewalls
  • Understanding of server technologies such as Active Directory, Exchange, and Citrix

While it is not essential for the ideal candidate to be an expert in every area, having a foundational understanding and a willingness to develop skills in these domains is highly advantageous.

In return, the organization offers a competitive salary of up to £27,500 per annum, complemented by a 20% shift bonus, bringing the total compensation package to approximately £33,000 per annum.

The role operates on a 4 on / 4 off shift pattern, consisting of two night shifts and two day shifts, followed by a four-day rest period.