Credit Supervisor

17 hours ago


Liverpool, Liverpool, United Kingdom Acorn Insurance and Financial Services Limited Full time
About the Role

We are seeking an experienced Credit Supervisor to lead our mitigation department and drive the performance of our credit hire handlers. As a key member of our team, you will be responsible for managing staff, dealing with people management, and ensuring the effective settlement of credit hire claims.

Key Responsibilities
  • Lead a team of credit hire handlers and manage their performance, including quality auditing, absence, holidays, and time management.
  • Undertake handler audits to identify trends, training needs, and areas for improvement.
  • Drive integral data within the claim file and make prompt, correct liability decisions.
  • Act as a key link between the mitigation department and the wider business to maintain mitigation awareness.
  • Impart technical knowledge to the team through mentoring and coaching.
  • Participate in the design, development, and implementation of new claims management process improvements.
About Us

Acorn Insurance and Financial Services Limited is a leading provider of insurance solutions, with a strong presence in the taxi insurance space and a growing portfolio of other product lines. We are committed to giving our customers the best price and service, and we are always looking for talented individuals to join our team.

What We Offer
  • Enhanced annual leave entitlement starting at 31 days and potentially increasing to 35 days per year.
  • Additional buy and sell holidays.
  • Company sick pay scheme.
  • Company-paid maternity and paternity leave.
  • Generous company pension scheme.
  • A comprehensive mental health support system.
  • A wide network of mental health first-aiders.
  • A reward and discount platform.
  • Fresh fruit deliveries twice a week.
  • A cycle to work scheme.
  • Free eye test vouchers and a contribution towards the frames.
  • Regular employment engagement and competitions with fantastic prizes.
  • Charity fundraising events.

All roles are subject to DBS and financial checks, and any offer made will be conditional until checks are completed to a satisfactory standard.


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