Team Leader for New Retail Location

3 weeks ago


Leeds, Leeds, United Kingdom Pavers Shoes Full time

Are you a personable and enthusiastic individual with a positive mindset and a dedication to exceptional customer service?

Do you enjoy leading by example and inspiring a team to reach their goals?

Are you interested in being part of a thriving business that values family principles and sustainability, with opportunities for career advancement?

If you have experience as a Supervisor, are an aspiring Supervisor, or possess keyholder experience, and are passionate about providing an outstanding experience for every customer, this role may be ideal for you. Our stores foster a familial atmosphere, offering a supportive environment where you can learn, develop, and succeed while enjoying your work.

In this position, you will ensure consistently high standards of customer service, providing guidance on shoe care, handbags, and accessories tailored to customer needs. Collaborating closely with the store management team, you will motivate and assist your team in cultivating a customer-centric culture, delivering genuine, honest, and knowledgeable insights about our products.

This part-time Supervisor role is available with our new Pavers team.

The position offers a contract of 16 hours spread over 3 days each week.

Flexibility is essential, as the role will involve a combination of weekend and weekday shifts.

Compensation, Hours & Benefits for our Supervisor

£12.10 per hour.

Upon completing the necessary retail induction PaSS stages, your pay will increase to £12.35 per hour.

  • Generous employee discount program, some of which can be shared with family and friends.
  • Holiday entitlement that increases with length of service.
  • Company pension contribution.
  • Access to the Pavers Foundation: an employee-led grant application and charitable giving initiative.
  • Access to the Pavers Academy: offering career pathways through online learning, in-person courses, apprenticeships, professional qualifications, and mentoring programs.
  • Access to wellbeing and financial support through RetailTRUST.

Key Responsibilities as our Supervisor

  • Assist the management team in the daily operations of the store while coaching and developing the team to achieve key performance indicators.
  • Provide consistently high levels of customer service, offering advice on shoe care and accessories to meet customer needs.
  • Maintain self-awareness, being able to reflect, learn, and take responsibility for both personal and store performance alongside the management team.
  • Embody the Pavers ethos, consistently leading by example.


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