Head of Membership Operations

4 days ago

London, Greater London, United Kingdom CIBSE Certification Ltd Full time
About the Role

CIBSE Certification Ltd is seeking a highly skilled and experienced professional to join our Membership and Registration Department as a Membership & Registration Manager. This is a key role that will play a critical part in the effective delivery of our membership application processes and procedures, supporting our growth targets and adherence to our Engineering Council licence requirements.

Key Responsibilities
  • Line manage four staff responsible for customer service, processing applications, arranging membership interviews, and ensuring compliance with Engineering Council regulations.
  • Manage, in conjunction with the Head of Membership & Registration, the five-year Engineering Council Licence Audit and risk assessment reports.
  • Recruit, monitor performance, and train CIBSE Interviewers, run refresher training and standardisation events.
  • Provide cover for team members as required to maintain service standards and response times.
  • Support the Head of Membership & Registration, attend, and deputise at Engineering Council Meetings as required.
What We Offer
  • Competitive salary of 45,000 GBP per year (Head Office)
  • 25 days Annual Leave increasing to 27 days with length of service (plus Christmas office closure), plus Bank Holidays
  • Contributory pension scheme
  • Family Friendly Leave
  • Annual Travel Season Ticket Loan
  • Cycle to Work Scheme
  • Life Assurance
  • Private Medical Insurance
  • Health and Wellbeing benefits, including our Employee Assistance Programme, and access to a 24/7 GP service
  • Referral Scheme
  • Shopping portal, rewards programme, and gym discounts
  • Hybrid Working where people are 'in the office more days than they are not'
About Us

CIBSE Certification Ltd is a leading authority on building services engineering and a pioneer in responding to the threat of climate change. We exist to advance global best practice in the profession and represent the profession as a trusted voice to provide advice and guidance to Government on matters relating to construction, engineering, and sustainability.

We have a community of over 22,000 professionals worldwide who are committed to creating the most environmentally friendly systems in major projects across the globe.

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