Sales and Service Advisor

1 week ago


Stockport, Stockport, United Kingdom St John Ambulance Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for delivering exceptional service to our retail customers, providing a positive and engaging experience that meets their needs and exceeds their expectations.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Utilize strong communication and interpersonal skills to build rapport with customers, understand their needs, and provide tailored solutions.
  • Work collaboratively with internal stakeholders to ensure seamless communication and efficient issue resolution.
  • Stay up-to-date with product knowledge and company policies to provide accurate and informed responses to customer inquiries.
  • Contribute to the development and implementation of customer service strategies and initiatives to drive business growth and customer satisfaction.
Requirements
  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Knowledge of customer service principles and practices, with a focus on delivering a positive and engaging customer experience.
About Us

St John Ambulance is a leading provider of first aid services, training, and campaigning. We are committed to saving lives and improving health outcomes through our work in communities across the country. As a Customer Service Advisor, you will be part of a dynamic and supportive team that is dedicated to delivering exceptional customer service and driving business growth.


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