Cleaning Operations Manager

6 days ago


Durham, Durham, United Kingdom Bridge Recruitment Full time
Cleaning Manager Job Description

We are seeking a highly skilled and experienced Cleaning Manager to join our team at Bridge Recruitment. As a Cleaning Manager, you will be responsible for the day-to-day delivery of cleaning standards at our client's retail site in Stockton-on-Tees, County Durham.

Key Responsibilities:

  • Ensure the successful delivery of cleaning standards on site, reporting directly to the Services Manager.
  • Provide sufficient cover at all times and allocate cleaning tasks correctly.
  • Support the Services Manager in delivering the whole service to the client.
  • Monitor cleaning operatives' attendance, check for any trends, and address trigger points as per the Absence Policy.
  • Train and develop the cleaning team, ensuring they have a clear understanding of their tasks and safety information.
  • Investigate breaches of health and safety, complaints, or observations about team members' conduct.
  • Hold investigation meetings and disciplinary hearings, ensuring a good understanding of the Disciplinary Procedure.
  • Respond to requests from the Services Manager and client within a reasonable time frame.
  • Carry out regular cleaning audits and KPI support.
  • Provide support services and oversee security and maintenance teams when required, especially at weekends.
  • Be flexible to cover various shifts, including late nights and weekends.
  • Meet service levels and lead the team to achieve SLA.
  • Use initiative to make improvements and train the team on equipment and tasks.
  • Ensure health and safety training, including risk assessments and method statements.
  • Report incidents and maintain staff uniforms.

Requirements:

  • Excellent leadership, organisational, and people management skills.
  • Ability to work to set schedules and work independently.
  • Flexible and proactive attitude, representing the company and partner values on site.
  • Experience in coordinating tasks and individuals.
  • Good knowledge and experience of health and safety procedures and induction processes.
  • Understanding of risk assessments and procedures.
  • Good record-keeping and monitoring compliance with risk assessments.
  • Competence in carrying out attendance and performance reviews with the team.


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