Customer Service Representative
7 days ago
Job Summary:
We are seeking a highly skilled and motivated Customer Service/Sales Agent to join our team at Service Service Employment Agency Limited. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.
Key Responsibilities:
- Customer Service: Respond to customer inquiries in a professional and calm manner, resolving issues and providing solutions to meet their needs.
- Sales: Take inbound sales enquiries regarding domestic fuel, calculating quotes and providing accurate information to customers.
- Order Management: Update client information and orders on our in-house CRM Database, ensuring accurate and timely processing.
- Team Collaboration: Work collaboratively with our team to achieve sales targets and provide exceptional customer service.
Requirements:
- Confidence and Numeracy: Possess confidence and strong numeracy skills to handle customer inquiries and sales transactions.
- Communication Skills: Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
- Technical Skills: Proficient in using CRM systems and other technical tools to manage customer information and orders.
Working Conditions:
This is a hybrid role, requiring occasional work in the office and remote work from home. You will need to have your own transport to get to the office for training and when working in the office. A good Wi-Fi connection is also required for remote work.
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