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Customer Service Representative

2 months ago

Wymondham, United Kingdom Service Service Employment Agency Limited Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Service Service Employment Agency Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries in a professional and calm manner, resolving issues and providing solutions to meet customer needs.
  • Sales Support: Assist customers with sales-related inquiries, providing quotes and information on our products and services.
  • Order Management: Update customer information and orders on our in-house CRM database.
  • Communication: Maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.

Requirements:

  • Confidence and Numeracy: Possess confidence and numeracy skills to handle customer inquiries and perform calculations.
  • IT Skills: Have good IT skills to navigate our CRM database and other software systems.
  • Pressure Management: Ability to work under pressure in a fast-paced environment.

Working Conditions:

As a Customer Service Representative, you will work in a dynamic and busy environment, requiring good time management and organizational skills. You will also need to have your own transport to get to the office for training and when working in the office (2 or 3 days per week). A good Wi-Fi connection is also required for working from home.