Customer Relations Administrator

8 months ago


Wymondham, United Kingdom Britannia Safety & Training Full time

Job Advert

If you would like to work for an exciting and innovative company, then this is the role for you

Britannia Safety & Training has been established since 1998 and has health & safety, education and good customer service at its core. As health and safety training consultants, we work with people from all industries.

Building on 25 successful years, we have entered an exciting new era as a new management board looks to grow the business; while staying true to its customer-focused ethos.

We are offering a full-time position as a customer relations co-ordinator to come and join our expanding team.

We are looking for a likeminded individual who is keen to be part of the Britannia experience in a fast paced and dynamic office environment. If you have a passion for offering excellent customer service, then we want to hear from you

An exciting opportunity to work as a Customer Relations Co-ordinator within a small friendly team at a dynamic, fast paced Training & Health & Safety Consultancy centre based in Wymondham, Norfolk.

The main responsibilities will be as follows:

- Prioritising and managing workload sometimes to strict deadlines.
- Booking services (including invoicing/taking payments)
- General administration (certificate processing, producing required paperwork, weekly check of upcoming services, ensuring centre is tidy and prepared)
- Booking trainers and consultants including diary management.
- Ensuring CRM system is kept up to date
- Checking and ordering centre stock as required
- Social Media & Marketing (some training will be given but experience with this is advantageous)
- Making outbound calls to existing and new customers to build relationships and generate business opportunities.

A confident telephone manner is essential due to inbound/outbound calling.

Must be organised, have good attention to detail, be able to work well under pressure and to deadlines.

Being a team player with a can-do, proactive and positive attitude is essential.

Full time position Monday to Friday, 07.45 - 16.00 4 days per week & 08.30 - 17.00 1 day per week.

Please note due to the nature of the role, you will be based in our office in Wymondham, Norfolk and unfortunately, we are not able to support flexible/remote working at this time.

Annual Leave - 20 days plus bank holidays. 1 extra day per year as a loyalty reward for up to 5 years.

Between Christmas and New Year there is a company shut down and no annual leave entitlement needs to be used for this period.

Starting salary of £25,000, increasing to £27,000 after successful completion of 6 months’ probation.

Britannia Safety & Training are an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- On-site parking
- Company sick pay
- Learning and development

Schedule:

- Monday to Friday

**Experience**:

- Office: 2 years (required)

Work Location: In person.



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