Administrator
6 months ago
**Key Account Administrator**
**Location: Wymondham**
**Salary: £22,000 + Benefits**
**Hours: Monday - Friday**
The UKs fastest growing and most innovative group of fire life safety and security service providers providing protection to customers’ property and people.
You will be within an expanding role and duties will change and develop to meet our ever-changing Customers requirements. Providing a fundamental and essential role in supporting the Key Account Management Team in all areas of their responsibility.
**Duties**:
Supporting the Key Account Managers with specific tasks and arrangements relevant to each Key Account.
Assisting with Access problems covering Planned Maintenance and Remedial activity.
Updating specific Client Portals with the service and remedial activity. Uploading documentation relating to Certificates of Inspection and Invoicing.
Reviewing and addressing any Hold File issues. (Engineering activity that cannot be processed to completion).
Scheduling activity with Major Clients and specific Service Engineers where necessary.
To ensure that the monthly reports for each Client are prepared and sent out to all Major Clients.
Liaising with Internal Departments relating to all Contract matters (Customer Service, Accounts & Sales).
Assisting in the resolution of disputed and unpaid invoices.
Liaising with subcontractors for costings and the delivery of services.
Attending Contract Review Meetings and production of minutes for all Meetings (External and Internal).
Ensure the timely and successful delivery of all aspects relating to Service.
Assist with challenging Client requests or issue escalations as necessary.
To understand the Business and its Goals.
**Person Specification**:
An understanding of Microsoft Office and excel is required.
Excellent communication skills with a good telephone manner.
Great organisation skills and a customer focus.
Strong attention to detail.
Ability to prioritise workload, work well under pressure and handle multiple priorities.
**Benefits**:
Company Laptop & Mobile Phone
Royal London Pension
Life Assurance 4x Salary
Free Parking on-site
Mental Health & Well-being Scheme
Employee Recognition Scheme
Paid Recommend a Friend Scheme (up to £1,000 per successful recommendation)
Paid Holidays
Additional Day holiday for each full year of completed service (up to 25 days)
Paid Birthday Holiday
Development and progression opportunities
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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