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Administrative Assistant

2 months ago

Reading, Reading, United Kingdom Adcock Refrigeration & Air Conditioning Limited Full time
About the Role

We are seeking a highly organized and experienced Administrator to join our team in Reading on a 12-month maternity cover contract. As the first point of contact for clients and engineers, you will play a crucial role in delivering exceptional service to our customers.

Key Responsibilities
  • Manage incoming telephone calls and respond to customer inquiries in a timely and effective manner.
  • Liaise with customers to arrange engineer site visits and ensure timely completion of tasks.
  • Plan and coordinate jobs, delegating tasks to engineers as necessary to ensure excellent customer service.
  • Prepare and administer invoices, chasing quotes and ensuring accurate record-keeping.
  • Update and maintain databases, including F-Gas records and asset lists.
Requirements
  • Proven experience as an Administrator in a busy, reactive environment.
  • Excellent computer skills, with proficiency in Microsoft applications.
  • Experience with databases would be advantageous.
  • Strong customer service skills, with the ability to prioritize and react to changing customer needs.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and collaborative team environment.

We are an Equal Opportunities Employer and welcome applications from all qualified candidates.