Administrative Support Assistant
1 week ago
Job Role: Part-Time Evening Reception Assistant
Company: Brook Street Ltd
Location: Swindon
Contract: Temporary
Pay Rate: £11.44 per hour
Job Description:
We are seeking a Part-Time Evening Reception Assistant to join our fast-paced office team in Swindon. As a key member of our administration team, you will be responsible for providing exceptional customer service and administrative support to our clients and staff.
Key Responsibilities:
- Database Management: Set up and maintain accurate offender and victim information on relevant approved databases.
- Referral Administration: Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers, and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
- Record Management: Prepare, maintain, and collate case and other records, files, and management information, in accordance with the standards required.
- Reception and Enquiry Service: Provide cover for an effective and efficient reception and telephone enquiry service.
- Specialist Area: Act as a single point of contact within the unit for specialist area of work as required.
- Customer Service: Deal fairly, effectively, and firmly with a range of service users, some of whom may be in crisis, distress, or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
- Enforcement Administration: Carry out enforcement administration as required.
- Financial Administration: Where necessary, issue petty cash/vouchers/warrants for travel costs etc., maintaining appropriate records in line with local office financial procedures.
- Equipment and Facilities: Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
- Resource Management: Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
- Visor Administration: Undertake specific Visor administration tasks in accordance with the procedures.
- Health and Safety: Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
How to Apply:
Please apply online for this exciting opportunity to join our team at Brook Street Ltd.
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