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Senior Customer Support Administrator

2 months ago

Tunbridge Wells, Kent, United Kingdom Office Angels Full time

Position:
Senior Customer Support Administrator

Working Hours: 30 hours per week, Monday to Friday

Benefits: 20 days of annual leave plus bank holidays, Pension scheme, On-site parking, Private Health Insurance, Income Protection, Team-building events, Recognition awards, and more.

We are currently looking for a Senior Customer Support Administrator to become a vital part of our team on a permanent basis.

The ideal candidate will excel in delivering outstanding customer communication through both written correspondence and telephone interactions, collaborating closely with a supportive team and a Customer Service Manager.

Comprehensive training will be provided.

Key Responsibilities:

Administrative Duties (70%):
  • Accurately document data entries in the system reflecting customer inquiries and our recommendations.
  • Take ownership of customer cases, ensuring thorough and precise communication is logged in the Repair Management System.
  • Perform additional administrative tasks as directed by the Customer Service Manager.
  • Participate in shared manual and administrative tasks on a rota basis.
Customer Service Responsibilities (30%):
  • Demonstrate proven administrative skills, including proficiency in customer service and issue resolution.
  • Exhibit excellent customer interaction skills, providing high-quality service through both written and verbal communication.
  • Utilize effective communication skills to engage with customers clearly and professionally.
This is an excellent opportunity to join our team as a Senior Customer Support Administrator. We encourage you to submit your most recent CV online.

This position is being managed by Office Angels, a recognized employment agency committed to equal opportunities. We value diversity and strive to create an inclusive environment where everyone can thrive. If you require any adjustments during the application process, please inform us, and we will be glad to assist you.


Office Angels operates as an employment agency for permanent recruitment and as an employment business for temporary staffing solutions. We are an Equal Opportunities Employer.

By applying for this position, your information will be submitted to Office Angels. Our Candidate Privacy Information Statement, detailing how we handle your information, is available on our website.