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Customer Service and Office Manager

2 months ago


Oxford, Oxfordshire, United Kingdom IC Resources Full time £35,000 - £45,000
Customer Service and Office Manager

IC Resources is seeking a highly organized and customer-focused individual to join our client's team as a Customer Service and Office Manager. The successful candidate will be responsible for ensuring the smooth day-to-day operation of the office, providing exceptional customer service, and handling customer inquiries.

Key Responsibilities:
  • Provide top-notch customer service to clients via phone, email, and in-person
  • Manage and maintain accurate records of customer interactions and orders
  • Coordinate and schedule appointments and meetings
  • Ensure the office is running efficiently and effectively
  • Develop and implement processes to improve customer satisfaction and office operations
Requirements:
  • Previous experience in a customer service, internal sales, or office management role
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Proficiency in Microsoft Office and other productivity software

This is a full-time role, working 9-5, Monday to Friday. Own transport is required due to the office location. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we would love to hear from you.