Customer Service Manager

4 weeks ago


Oxford, Oxfordshire, United Kingdom Sainsbury's Full time
About the Role

We're looking for a talented Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you'll be responsible for delivering exceptional customer experiences and driving sales growth in our stores.

Key Responsibilities
  • Manage and motivate a team of customer-facing colleagues to provide outstanding service and support to our customers.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Work closely with other managers to plan and execute store operations, including stock management, inventory control, and visual merchandising.
  • Monitor and analyze sales data and customer feedback to identify areas for improvement and develop targeted solutions.
  • Collaborate with the wider Sainsbury's team to share best practices and drive business growth.
What You'll Get

As a Customer and Trading Manager at Sainsbury's, you'll enjoy a competitive salary, plus a range of benefits including:

  • A 10% discount on all Sainsbury's purchases, increasing to 15% on Fridays and Saturdays.
  • Free food and hot drinks in store.
  • Generous holiday entitlement and pension scheme.
  • Access to our Cycle to Work scheme and other wellbeing initiatives.
What We're Looking For

We're looking for a motivated and customer-focused individual with a passion for retail and a track record of delivering results. If you have experience in a similar role and are looking for a new challenge, we'd love to hear from you.



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