Administrative Support Specialist

4 weeks ago

Colchester, Essex, United Kingdom Colchester Borough Council Full time

Job Overview

Employment Type: Permanent, Full-time, 37 hours per week, Monday to Friday

Colchester Borough Homes (CBH) is a prominent organization established by Colchester City Council. Since 2003, we have been an integral part of the local business landscape, recognized for our excellence in management and maintenance services for approximately 7,000 residential, commercial, and public properties across the City.

Role Summary

The Business Support team is seeking a proactive individual dedicated to providing outstanding customer service to enhance our operations.

In this role, you will be responsible for the administrative functions that support our service delivery. Your tasks will include processing orders for projects, conducting surveys and inspections, maintaining comprehensive records for ongoing and completed projects, along with various other administrative responsibilities.

Candidate Profile

The ideal candidate will possess:

Proven experience in delivering exceptional customer service, ideally within a local authority housing context Strong communication, organizational, and IT skills The capability to work efficiently and accurately manage information across different systems Effective problem-solving abilities

You will demonstrate:

Flexibility in your work approach, with the ability to operate independently as well as collaboratively within a supportive team A commitment to delivering high-quality service to our clients A proactive mindset and the ability to take initiative

Benefits of Employment with CBH

In return, we offer a competitive salary along with an attractive benefits package, which includes:

Participation in the Local Government Pension Scheme with a 20.2% employer contribution Comprehensive training, development, and career advancement opportunities Annual leave entitlement of 21 days (increasing to 26 days after 5 years of service), plus bank and public holidays, and two additional company holidays during the festive season The option to purchase up to an additional 5 days of holiday, subject to conditions Access to the Employee Assistance Programme Provision of a smartphone and laptop for work purposes Discounted corporate gym membership at Leisure World and the Northern Gateway One Volunteering Day per year Complimentary Flu Jab Flexible working arrangements to best meet the needs of your role and service area

Additional employee benefits include coverage for professional subscriptions, free annual eye tests, and contributions towards glasses for VDU use.

Commitment to Equality & Diversity

Colchester Borough Homes is an equal opportunities employer. We are committed to fostering an inclusive environment that reflects the diverse community we serve. We welcome applications from all backgrounds, including individuals with physical or mental disabilities. We are proud to be a Disability Confident Employer and a Mindful Employer, holding accreditations for Working Well, Investors in People Gold status, and the Armed Forces Covenant.

Application Process:

Step 1 – Review the job advertisement, Job Accountability Statement, and Person Specification

Step 2 – Complete the online application form, ensuring you detail how you meet the criteria outlined in the Person Specification

Step 3 – Submit your application

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