Head of Business Systems and Operations

2 weeks ago

Goole, East Yorkshire, United Kingdom Tunstall UKI Full time
About the Role

We are seeking an experienced and skilled professional to join our team as the Head of Business Systems and Operations. As a key member of our Technical Operations Leadership Team, you will be responsible for overseeing our business applications services portfolio across the group.

Key Responsibilities
  • Oversee the business applications services portfolio across the group, with a primary focus on our UK ERP platform (IFS).
  • Coalesce and adopt our key business systems deployed across the group, ensuring they are managed, supported, and meeting current and future needs.
  • Form and execute transformation projects in collaboration with programme/project management to increment towards the evolving target architecture.
  • Provide oversight on system and data security.
  • Manage and ensure services adhere to compliance and regulatory standards and conform with internal and external audits.
  • Manage budgets and resources (internal and external) in close partnership with programme/project management and finance partners.
Requirements
  • Significant experience in IT systems, technical leadership, and digital transformation.
  • Evidential depth of experience in delivering phased digital transformation to complex businesses, with a focus on both quality and benefit realization.
  • Demonstrable experience negotiating and managing vendors and commercial agreements to maximize value and performance.
  • Depth of experience managing budgets & costs, building forecasts, and meeting financial objectives.
  • Demonstrable technical experience and competency in infrastructure, cloud, data, networking, and security to effectively own and operate critical business systems and related vendors.
  • Core financial, CRM, HR, Financial consolidation, Workforce planning, Quality Management, Field service management, Manufacturing, BI / Analytics
  • Strategic Thinking: Ability to rapidly analyze data points, complex challenges, and form strategies in line with broader business objectives.
  • ITIL Expertise: Proven ability to manage IT services within ITIL guidelines.
  • Project Management: Expertise in both Agile and Waterfall methodologies.
  • Performance Metrics/KPIs: Develop KPIs aligned with business objectives.
  • Risk Management and Compliance: Knowledge of IT governance, risk management, and compliance.
  • Experience with IFS ERP (highly desirable)
  • Experience with Microsoft Dynamics 365 (highly desirable)
  • Experience in field service management environments.
What We Offer
  • Competitive salary
  • Car allowance
  • Bonus
  • 25 days holiday + public holidays (pro rata)
  • Holiday purchase scheme
  • Contributory pension
  • Dedicated 24/7 employee benefits platform 'Verlingue' that includes things like: free eye tests, retail discounts
  • EAP WeCare service - including a 24/7 online GP and mental health counselling service
  • Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials
  • Subsidised on-site canteen, serving hot and cold meals for breakfast and lunch, vending machines available all day every day plus free vend hot drinks available for all
  • Free car parking

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