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After Sales and Service Manager
2 months ago
We are seeking a highly skilled and experienced professional to join our team as an After Sales Service Manager at ACS Performance. As a key member of our organization, you will be responsible for managing a team of technical support staff and ensuring the delivery of exceptional customer service to our clients.
Key Responsibilities:
- Manage a team of technical support staff, providing guidance and support to ensure they are performing effectively and efficiently.
- Analyze the company's support requirements and recommend changes or upgrades as necessary to improve customer response and servicing.
- Review and improve existing department processes to increase efficiency and effectiveness.
- Oversee the implementation of maintenance support contracts to enhance customer satisfaction and revenue growth.
- Ensure all technical support staff are provided with adequate training and resources to perform their daily tasks.
- Maintain a safe and secure working environment for all technical support staff.
- Address customer queries, feedback, and complaints in a timely and professional manner.
Requirements:
- Previous experience in managing a team of people in a dynamic customer-facing environment.
- Previous experience in a managerial role dealing directly with customers and colleagues at both senior and junior levels.
- Experience of departmental budget control and financial oversight.
- Previous experience with maintenance and support contracts.
- Previous experience of using a ticketing style support system.
- Good technical knowledge, educated to degree level or equivalent in electronics, mechanical, or related discipline.
- High level of familiarity with Windows and Microsoft Office Suite.
- Team player with a pro-active and flexible approach to problem-solving.
- Self-disciplined, good planning, and organizational skills.
- Excellent communication skills (both written and verbal).
- Holds a full clean UK driving license or equivalent.
- Willing to travel globally as required.
Desired Skills:
- Experience of electrical and electronic system design (e.g., circuit diagrams, wiring).
- Experience of serial communication (e.g., RS232, RS485, etc.) and Ethernet networking protocols.
- Experience of electrical or mechanical installations.
- Previous experience in public transport and/or manufacturing industries.
A competitive salary package is available, including contributory pension scheme, private medical insurance, and a minimum of 23 days holiday per annum. We offer a long service scheme with your holiday increasing to a maximum of 28 days per annum.
