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Café and Reception Supervisor

2 months ago

Aberdeen, Aberdeen City, United Kingdom RBH Management Full time
{"title": "Front Office Supervisor", "content": "Key Responsibilities

As a Front Office Supervisor at RBH Management, you will be responsible for managing the Front Office Department, ensuring a high standard of service for customers, and providing feedback to team members on their performances and improvements.

Key Tasks:

  • Manage and motivate the Front Office team to deliver exceptional customer service.
  • Responsible for managing staffing schedules, shift changes, and payroll.
  • Coordinate front desk meetings to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
  • Stay current with all hotel services, VIP requests, and special events.
  • Project a professional manner with an emphasis on hospitality and guest service.
  • Ensure the department delivers a consistently high standard of guest service.

Working with the Team

Liaise with Operational departments through daily huddles and in-person meetings to ensure they are up to date on guest feedback and hotel business.

Supervise guest feedback portals, including direct correspondence, SALT, and 3rd party internet review sites.

Compile regular updates on guest feedback for the Hotel's Senior Management Team.

Responsible for day-to-day queries, complaints, and issues that arise in the hotel.

Attend scheduled Operations and Head of Department meetings in the absence of the Front Office Manager.

Health and Safety

Ensure reasonable care is taken for the Health and Safety of yourself, team members, guests, and contractors in the hotel premises.

Provide cover on the hotel's POD team.

Proactively seek opportunities and ways to maximize revenue and develop service delivery.

Ensure that the hotel's most valued guests receive the levels of service expected within the lounge.

Execute tasks as instructed by the Front Office Manager.

Benefits

You will have access to a benefits package that truly works for our people and enhances our overall culture.

Discounted hotel room rates for you and your friends and family.

Extra days holiday for your birthday.

Flexible working arrangements.

Pension.

Free meals on duty saving you over £1000 per year.

To learn more about our full benefits package, click here to watch our employee benefits video.

RBH Hospitality Management is an equal opportunity employer.

"}