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Care Operations Lead
2 months ago
About Cera Care
Cera Care is a leading provider of home care services, dedicated to empowering individuals to live their best lives in the comfort of their own homes. Our mission is to deliver high-quality care that promotes dignity, respect, independence, and choice.
Role Overview
We are seeking a highly skilled and experienced Care Coordinator to join our team. As a Care Coordinator, you will play a critical role in ensuring the effective and efficient delivery of our care services. Your primary responsibility will be to manage the delivery of care services, ensuring that care workers are matched to clients based on their needs and preferences.
Key Responsibilities
- Develop and implement care plans that meet the unique needs of each client.
- Coordinate the scheduling of care workers to ensure seamless delivery of services.
- Monitor and evaluate the quality of care services, making recommendations for improvement.
- Collaborate with care workers, clients, and family members to ensure effective communication and care coordination.
- Manage and maintain accurate and up-to-date records of client care plans, care worker schedules, and service delivery.
- Identify and address any issues or concerns related to care service delivery, ensuring compliance with regulatory requirements.
- Contribute to the development and implementation of policies and procedures that promote high-quality care services.
Requirements
- Relevant qualifications in care management or a related field.
- Proven experience in care coordination or a related role.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Knowledge of regulatory requirements and industry standards.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Collaborative and supportive work environment.
- Recognition and rewards for outstanding performance.
