Service Manager Assistant
2 days ago
Role: Assistant Aftersales Manager
Location: Audi Bexley
Hours: Full-Time Monday to Friday with Saturdays on a Rota
Salary: Competitive Salary plus OTE
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
About the Role
As a key member of our aftersales team, you will be responsible for providing day-to-day guidance and direction to a team of Service Advisors. Your primary focus will be on ensuring the highest level of customer care and satisfaction are delivered at all times.
Key Responsibilities
- Provide guidance and direction to Service Advisors to ensure excellent customer service
- Identify areas for improvement in the service reception department to enhance performance and customer satisfaction
- Plan and manage time effectively to achieve all tasks
- Develop and maintain professional relationships with customers, dealership colleagues, suppliers, and external representatives
Requirements
We are looking for an individual with some experience in a similar role within a vehicle dealership. You should be able to remain professional, calm, and positive at all times, with a proactive mindset and a positive, can-do attitude.
About Us
Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer huge opportunities for career growth and development.
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