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Service Manager Assistant

2 months ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

About the Role

We are seeking a highly skilled and motivated Assistant Service Manager to join our team at Marshall Motor Group. As a key member of our aftersales team, you will be responsible for providing day-to-day guidance and direction to a team of Service Advisors, ensuring the highest level of customer care and satisfaction are delivered at all times.

Key Responsibilities

  • Provide guidance and direction to a team of Service Advisors
  • Ensure customer care and satisfaction are delivered at all times
  • Identify areas for improvement in the service reception department
  • Plan and manage time effectively to achieve tasks
  • Develop and maintain professional relationships with customers, colleagues, suppliers, and external representatives

Requirements

  • Experience in a similar role within a vehicle dealership
  • Ability to remain professional, calm, and positive at all times
  • Proactive mindset and positive attitude

About Us

Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular manufacturers. We are passionate about our people and our customers, and we offer a range of benefits, including competitive salary, OTE, and a comprehensive benefits package.