Customer Service Coordinator

19 hours ago


Bishop Auckland, Durham, United Kingdom Maximus UK Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring seamless delivery of services to our customers.

Key Responsibilities
  • Manage appointment sessions to optimize productivity and customer service
  • Coordinate with clinical colleagues to ensure smooth running of assessments
  • Welcome and greet customers, providing a professional and courteous service
  • Arrange travel for customers who require assistance
  • Provide administrative support, including filing and record-keeping
  • Collaborate with other teams and stakeholders to ensure effective communication and workflow
  • Perform daily checks to ensure all completed assessments are closed down and moved on to prevent delays
  • Update records accurately using our in-house computer system
  • Provide cover at other sites on occasion
  • Perform general administrative duties, including maintaining stationery and equipment
Requirements
  • GCSE level or equivalent in Maths and English
  • IT literate with good Microsoft Office skills
  • Experience in dealing with internal and external stakeholders (preferred)
  • Good written English, grammar, and punctuation for correspondence and record-keeping
Competencies
  • Demonstrable experience in an administrative or customer service role
  • Fluent English language skills for effective communication
  • Attention to detail for office administration duties
  • Prioritization skills for multi-tasking
  • Ability to deliver work to set targets and standards
  • Self-motivated with ability to work unsupervised
  • Ability to remain calm in difficult situations
  • Positive approach to problem-solving
  • Proven decision-making skills
Key Contacts and Relationships

Internal:

  • Performance Director
  • Performance Manager
  • Assessment Centre Manager
  • Team Performance Lead
  • Healthcare Professional
  • Resource Manager
  • Business Support Manager
  • Service Delivery Lead
  • Local Health and Safety Advisor
  • Customer Relations Team

External:

  • DWP Performance Manager
  • DWP Colleagues (SPoC)
  • Local customer support groups
  • Local GP Surgeries
  • Private travel supplier
  • Interpreting services


  • Bishop Auckland, Durham, United Kingdom Maximus UK Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring seamless interactions with customers...


  • Bishop Auckland, Durham, United Kingdom Maximus UK Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring seamless interactions with customers...


  • Bishop Auckland, Durham, United Kingdom Maximus UK Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring seamless customer service and efficient workflow.Key ResponsibilitiesSession Management: Manage...


  • Bishop Auckland, Durham, United Kingdom Maximus UK Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring seamless customer service and efficient workflow.Key ResponsibilitiesSession Management: Manage...


  • Bishop Auckland, Durham, United Kingdom Certas Energy UK Ltd Full time

    {"title": "Customer Service Assistant", "description": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.Key...


  • Bishop Auckland, Durham, United Kingdom Certas Energy UK Ltd Full time

    {"title": "Customer Service Assistant", "description": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.Key...


  • Bishop Auckland, Durham, United Kingdom Certas Energy UK Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Assistant at our Coundon Gate outlet. As a key member of our sales team, you will be responsible for delivering exceptional customer service and exceeding customer expectations.Key ResponsibilitiesProvide excellent customer service and respond...


  • Bishop Auckland, Durham, United Kingdom Certas Energy UK Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Assistant at our Coundon Gate outlet. As a key member of our sales team, you will be responsible for delivering exceptional customer service and exceeding customer expectations.Key ResponsibilitiesProvide excellent customer service and respond...


  • Bishop Auckland, Durham, United Kingdom James Hall & Co Full time

    Position: Retail Associate Employment Type: Permanent Weekly Hours: 18 hours Compensation: Competitive Salary At James Hall & Co, we take pride in our extensive network of SPAR stores, providing a modern shopping experience across the northern regions of England. Our dedicated team members are vital to our success and play a crucial role in the...


  • Bishop Auckland, Durham, United Kingdom Exemplar Health Care Careers Full time

    About the Role:We are seeking a skilled and experienced Cook to join our team at Exemplar Health Care Careers. As a Cook, you will be responsible for preparing and cooking delicious, healthy, and nutritious meals for our residents.Key Responsibilities:Plan and prepare menus that cater to the dietary needs and preferences of our residentsCook and present...


  • Bishop Auckland, Durham, United Kingdom Exemplar Health Care Full time

    Job Title: Activities CoordinatorAbout the Role:We are seeking a highly motivated and enthusiastic Activities Coordinator to join our team at Exemplar Health Care. As an Activities Coordinator, you will be responsible for planning and delivering a range of activities and events that promote the physical, emotional, and social well-being of our residents.Key...


  • Bishop Auckland, Durham, United Kingdom Exemplar Health Care Full time

    Job Title: Activities CoordinatorAbout the Role:We are seeking a highly motivated and enthusiastic Activities Coordinator to join our team at Exemplar Health Care. As an Activities Coordinator, you will be responsible for planning and delivering a range of activities and events that promote the physical, emotional, and social well-being of our residents.Key...


  • Bishop Auckland, Durham, United Kingdom Exemplar Health Care Full time

    About Exemplar Health CareExemplar Health Care is a leading provider of care and support services for older adults. We are committed to delivering high-quality care that meets the unique needs of each individual.Job SummaryWe are seeking a highly motivated and experienced Activities Coordinator to join our team at Laurel Place. As an Activities Coordinator,...


  • Bishop Auckland, Durham, United Kingdom Exemplar Health Care Full time

    About Exemplar Health CareExemplar Health Care is a leading provider of care and support services for older adults. We are committed to delivering high-quality care that meets the unique needs of each individual.Job SummaryWe are seeking a highly motivated and experienced Activities Coordinator to join our team at Laurel Place. As an Activities Coordinator,...

  • Food Service Manager

    1 month ago


    Bishop Auckland, Durham, United Kingdom Exemplar Health Care Full time

    Position:Catering ManagerOverview:As a Catering Manager, you will oversee the culinary operations within our care facility, ensuring that all dining services meet the highest standards of quality and nutrition.Key Responsibilities:1. Manage daily food service operations, ensuring compliance with health and safety regulations.2. Develop and implement menus...


  • Bishop Auckland, Durham, United Kingdom Exemplar Health Care Full time

    About Exemplar Health CareWe are a leading provider of nursing care, dedicated to delivering high-quality services that prioritize the well-being and dignity of our residents.Job SummaryWe are seeking an experienced and compassionate Activities Coordinator to join our team at Laurel Place care home. As an Activities Coordinator, you will play a vital role in...


  • Bishop Auckland, Durham, United Kingdom Barclays Bank UK PLC Full time

    Role OverviewThe primary objective of this position is to deliver outstanding customer support while addressing intricate customer inquiries and requests.Key ResponsibilitiesDeliver customer service through multiple communication platforms, including chat, email, and phone.Address complex customer service needs, providing tailored and unique solutions for...

  • Food Service Manager

    1 month ago


    Bishop Auckland, Durham, United Kingdom Exemplar Health Care Full time

    Position:Catering ManagerAbout the Role:As a Catering Manager, you will oversee the culinary operations within our care home, ensuring that all meals are prepared to the highest standards. Your leadership will be crucial in maintaining a welcoming dining environment for our residents.Key Responsibilities:1. Manage the daily catering operations, ensuring...


  • Bishop Auckland, Durham, United Kingdom Exemplar Health Care Full time

    About Exemplar Health CareWe are a leading provider of high-quality care and support services for older people, with a strong commitment to delivering exceptional care and improving the lives of our residents.Job SummaryWe are seeking an experienced and enthusiastic Activities Coordinator to join our team at Laurel Place, a brand new care home in Bishop...


  • Bishop Auckland, Durham, United Kingdom Exemplar Health Care Full time

    About Exemplar Health CareWe are a leading provider of high-quality care and support services for older people, with a strong commitment to delivering exceptional care and improving the lives of our residents.Job SummaryWe are seeking an experienced and enthusiastic Activities Coordinator to join our team at Laurel Place, a brand new care home in Bishop...