Customer Service Coordinator
19 hours ago
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring seamless delivery of services to our customers.
Key Responsibilities- Manage appointment sessions to optimize productivity and customer service
- Coordinate with clinical colleagues to ensure smooth running of assessments
- Welcome and greet customers, providing a professional and courteous service
- Arrange travel for customers who require assistance
- Provide administrative support, including filing and record-keeping
- Collaborate with other teams and stakeholders to ensure effective communication and workflow
- Perform daily checks to ensure all completed assessments are closed down and moved on to prevent delays
- Update records accurately using our in-house computer system
- Provide cover at other sites on occasion
- Perform general administrative duties, including maintaining stationery and equipment
- GCSE level or equivalent in Maths and English
- IT literate with good Microsoft Office skills
- Experience in dealing with internal and external stakeholders (preferred)
- Good written English, grammar, and punctuation for correspondence and record-keeping
- Demonstrable experience in an administrative or customer service role
- Fluent English language skills for effective communication
- Attention to detail for office administration duties
- Prioritization skills for multi-tasking
- Ability to deliver work to set targets and standards
- Self-motivated with ability to work unsupervised
- Ability to remain calm in difficult situations
- Positive approach to problem-solving
- Proven decision-making skills
Internal:
- Performance Director
- Performance Manager
- Assessment Centre Manager
- Team Performance Lead
- Healthcare Professional
- Resource Manager
- Business Support Manager
- Service Delivery Lead
- Local Health and Safety Advisor
- Customer Relations Team
External:
- DWP Performance Manager
- DWP Colleagues (SPoC)
- Local customer support groups
- Local GP Surgeries
- Private travel supplier
- Interpreting services
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