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Customer Service Coordinator
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We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring seamless interactions with customers and healthcare professionals.
Key Responsibilities- Session Management: Manage appointment sessions to optimize productivity and customer service, ensuring timely and efficient delivery of services.
- Customer Communication: Welcome and greet customers, respond to inquiries, and provide clear information about services and procedures.
- Administrative Support: Assist with administrative tasks, such as filing, data entry, and maintaining accurate records.
- Collaboration and Teamwork: Work closely with healthcare professionals, team leaders, and other stakeholders to ensure smooth workflow and effective communication.
- Problem-Solving and Adaptability: Demonstrate a positive and proactive approach to problem-solving, adapting to changing situations and priorities.
- Education and Experience: Must be educated to a minimum of GCSE level or equivalent, including Maths and English at grade C or above. IT literacy and Microsoft Office skills are essential.
- Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to interact with customers, healthcare professionals, and other stakeholders in a clear, caring, and professional manner.
- Attention to Detail and Organizational Skills: Demonstrate a high level of attention to detail, with the ability to prioritize tasks, manage multiple projects, and maintain accurate records.
As a Customer Service Representative at Maximus UK, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service and supporting the healthcare sector. We offer a competitive salary, comprehensive training, and opportunities for career development and growth.
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