Customer Service Representative

3 weeks ago


Bishop Auckland, Durham, United Kingdom EG Group Full time
Role Overview

We are seeking a dedicated and customer-focused individual to join our welcoming Starbucks team as a Barista. As a key member of our team, you will provide exceptional service, prepare our iconic beverages, and create a warm atmosphere ensuring all customers leave with a smile.

Why Starbucks?

To express our gratitude for your hard work, we offer a variety of benefits for you to enjoy, including:

  • 30% Starbucks Discount on food, drinks, and merchandise
  • 15% Off Food to Go at Greggs, Subway, and more
  • 24/7 Virtual GP & Wellbeing Service
  • 10% Asda Discount Card for extra savings
  • Employee Assistance Program
  • Quarterly Bonus Incentive—work hard and reap the rewards
  • Guaranteed Contracted Hours
  • Compassionate Leave for times that matter
  • Free Beverage on Shift
  • EG Cares Benefits & Rewards Platform- Enjoy savings on retail, food, home, garden, electronics, and more
  • Life Assurance
  • Recognition Rewards to celebrate your achievements
  • Learning & Development
  • Work Anniversary Awards to mark your milestones
  • Career Progression Opportunities
  • Access to the Learning Hub, featuring the world's largest online course library
A Typical Day as a Barista

As a Barista, you will:

  • Contribute to store sales and profits by actively up-selling products and advising customers on options while providing fast, efficient service.
  • Deliver an amazing customer service experience by loving our customers and anticipating their needs proactively.
  • Prepare a variety of products according to specifications and maintain expertise in all offerings.
  • Always be helpful and ready to assist customers to enhance their experience.
  • Ensure food is displayed appropriately, keep temperature records, and comply with food safety and health policies.
  • Operate the cash register, handle transactions accurately, and follow reporting procedures for equipment issues and supply shortages.
  • Maintain a vibrant, presentable, and clean store atmosphere while being friendly, happy, and approachable.
  • Support colleagues by covering key busy times and assisting during absences.


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