Customer Care Representative
3 weeks ago
- Fluent in Dutch, to join a leading global pharmaceutical organization on a temporary contract.
Compensation:
£15.00 per hour
Key Responsibilities:
• Process customer orders and input them into the SAP system after verifying order details.
• Communicate with customers regarding any product quality concerns, recalls, or order holds.
Manage Customer Backorders and Returns:
• Enter relevant information into the system, secure necessary approvals, and inform customers of outcomes.
• Track all pending orders until resolution and address any discrepancies.
• Respond to customer inquiries via phone, email, and fax, documenting interactions in the call tracking system.
Candidate Requirements:
• Must be fluent in English and Dutch; proficiency in French is a plus.
• Previous experience in a customer service environment handling communications via email and phone.
About the Company:
CK Group is recognized as a global leader in supporting pharmaceutical, biotech, and consumer health partners to enhance product development, launch, and comprehensive life-cycle supply for patients worldwide.
Their mission is to prioritize patient needs and contribute to improving health and well-being globally.
Important Note:
This position may require a satisfactory basic Disclosure and Barring Service (DBS) check.
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