Account Management Specialist
3 weeks ago
We are seeking a dedicated Account Management Specialist to join our dynamic team at Jems Recruitment Ltd. This is a full-time, office-based position with standard working hours from Monday to Friday, 9 AM to 5 PM.
Key Responsibilities- Oversee the comprehensive management of customer accounts, particularly focusing on compliance with terms and conditions.
- Act as the primary contact for clients, addressing inquiries and providing effective solutions while exploring options for financial forbearance.
- Respond to incoming queries via telephone, email, and written correspondence, ensuring a high standard of customer service.
- Proactively engage with clients experiencing financial challenges to evaluate their repayment options, ensuring adherence to collection policies.
- Manage a diverse portfolio of clients throughout the arrears and compliance lifecycle, including potential legal proceedings and complex cases.
- Ensure compliance with internal service standards and regulatory frameworks, including financial crime prevention and data protection regulations.
The ideal candidate will possess:
- Experience in account servicing, particularly in arrears management and collections.
- Strong collaborative skills to effectively support clients.
- The ability to prioritize tasks, demonstrate initiative, and meet deadlines.
As part of our commitment to employee well-being, we offer a comprehensive benefits package, including:
- Pension scheme
- Life insurance
- Private medical insurance
- Opportunities for professional growth and career advancement within the organization.
This role presents an excellent opportunity to enhance your expertise in the financial services sector while contributing to the success of our organization.
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