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Customer Service Representative
2 months ago
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Harrogate. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and support to our valued clients.
Key Responsibilities:
- Customer Support: Provide proactive and personalized support to our customers, helping them to achieve their financial goals and objectives.
- Banking Services: Assist customers with general banking requests, such as payments, balance inquiries, and transfers, ensuring a seamless and efficient experience.
- Product Knowledge: Help customers understand the range of services we offer and identify opportunities to provide them with simple financial products that meet their needs.
- Team Collaboration: Work closely with other teams to provide a cohesive and customer-centric experience, ensuring that our clients receive the highest level of service.
Requirements:
- Customer Focus: A passion for delivering exceptional customer service and a strong attention to detail.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Training and Development: A willingness to learn and develop your skills, with a focus on achieving a Foundation Certificate in Responsible Banking.
What We Offer:
- Competitive Salary: A competitive salary of £24,750, plus a contribution to help you save for retirement.
- Benefits Package: A range of benefits, including a generous holiday entitlement of 33 days (pro rata for hours worked), and access to our fully flexible reward programme.
