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Customer Service Representative

2 months ago


Minehead, Somerset, United Kingdom Butlin's Full time
About the Role

The primary objective of this position is to provide exceptional service to our guests during their stay with us. As a key member of the Guest Services team, you will be responsible for delivering a memorable experience for our guests, ensuring their holiday is enjoyable and stress-free.

Key Responsibilities:
  • Provide personalized assistance to guests via telephone, addressing their queries and concerns in a professional and empathetic manner.
  • Offer expert advice on our product offerings and local attractions, helping guests to curate their stay with us.
  • Utilize problem-solving skills to resolve guest issues, ensuring a seamless experience and exceeding guest expectations.
  • Collaborate with the Guest Services team to ensure a smooth check-in process for all guests, providing a warm welcome and addressing any concerns they may have.
About Butlin's

At Butlin's, we are committed to delivering an Altogether More Entertaining and Fun Break for our guests. Our team is passionate about creating unforgettable experiences, and we are seeking like-minded individuals to join our team.

We are a company that values our employees and provides a supportive and inclusive work environment. Our three core values are:

  • Create Smiles: We strive to make a positive impact on our guests' lives and create lasting memories.
  • Get Stuck In: We are a team that is passionate about delivering exceptional service and going above and beyond to exceed guest expectations.
  • Cares For Each Other: We prioritize our employees' well-being and provide a supportive environment that fosters growth and development.