Guest Services Representative

3 days ago

Minehead, Somerset, United Kingdom Butlin's Full time
{"About the Role": "

We're looking for a talented individual to join our Guest Services team at Butlin's, where you'll play a vital role in delivering an unforgettable experience for our guests.

As a Guest Services Representative, you'll be the first point of contact for our guests, providing exceptional service and support to ensure their holiday is nothing short of amazing.

You'll be working closely with our team to resolve any issues that may arise, using your problem-solving skills and empathy to turn a negative experience into a positive one.

With a passion for delivering outstanding customer service, you'll be the face of Butlin's, showcasing our values of Create Smiles, Get Stuck In, and Cares For Each Other.

", "Responsibilities": "
  • Provide exceptional customer service to our guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Work closely with our team to ensure a seamless guest experience, from check-in to departure.
  • Use your problem-solving skills to resolve any issues that may arise, always putting the guest at the forefront of your decision-making.
  • Collaborate with our team to identify opportunities to improve our services and processes, ensuring we're always delivering an Altogether More Entertaining and Fun Break.
", "What We Offer": "

We're proud to offer a range of benefits that make working at Butlin's an Altogether More Entertaining and Fun experience.

From resort discounts and free use of facilities to subsidised nursery facilities and discounted holidays, we've got everything you need to make the most of your time with us.

Plus, with opportunities to earn commission and recognition schemes in place, you'll be rewarded for your hard work and dedication.

", "About You": "

We're looking for someone who is passionate about delivering exceptional customer service, with a natural ability to build rapport with our guests.

You'll be a team player, always willing to lend a hand and support your colleagues.

With a positive attitude and a can-do approach, you'll thrive in our fast-paced environment and make a real difference to our guests' experiences.

", "Normal Working Hours": "

We're open 7 days a week, so flexibility is key.

Normal working hours will be a shift between 9am and 9pm on our arrival days, with other days being 9-5.

We're looking for full-time team members who can commit to a regular schedule, with flexibility to work varying shifts as needed.

", "Additional Information": "

Employment type: Full-time

"}

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