Current jobs related to Guest Services Coordinator - London, Greater London - Accor

  • Guest Services Coordinator

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...

  • Corporate Guest Services Coordinator

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and professional experience.Key ResponsibilitiesProvide proactive and efficient...

  • Corporate Guest Services Coordinator

    1 week ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewThe Corporate Mobile Receptionist will play a pivotal role in providing exceptional guest services to our clients. This dynamic individual will be responsible for covering all roles across the business, including reception, switchboard, concierge, floor coordinator, lobby host, and helpdesk.Key ResponsibilitiesProactively handle guest requests...

  • Corporate Guest Services Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewThe Corporate Mobile Receptionist will be responsible for covering all roles across the business, including receptionist, switchboard, concierge, floor coordinator, lobby host, and helpdesk. This individual will proactively deal with guest requests in an efficient, friendly, and timely manner, ensuring all business requirements are met promptly...

  • Corporate Guest Services Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service to our guests and clients.Key ResponsibilitiesProvide proactive and efficient support to guests and clients, ensuring all...

  • Corporate Guest Services Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service to our guests and clients.Key ResponsibilitiesProvide proactive and efficient support to guests and clients, ensuring all...

  • Corporate Guest Services Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service to our guests and clients.Key ResponsibilitiesProvide proactive and efficient support to guests and clients, ensuring all...

  • Corporate Guest Services Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests and clients.Key ResponsibilitiesProvide proactive and efficient support to guests and clients, ensuring all...

  • Corporate Guest Services Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests and clients.Key ResponsibilitiesProvide proactive and efficient support to guests and clients, ensuring all...

  • Corporate Guest Services Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests and clients.Key ResponsibilitiesProvide proactive and efficient support to guests and clients, ensuring all...

  • Corporate Guest Services Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide proactive and efficient support...

  • Corporate Guest Services Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide proactive and efficient support...

  • Corporate Guest Services Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewThis is an exciting opportunity to join Rapport Guest Services as a Corporate Guest Services Ambassador. As a key member of our team, you will be responsible for providing exceptional guest experiences across all aspects of our business.Key ResponsibilitiesCovering all roles across the business, including reception, switchboard, concierge, floor...

  • Guest Service Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...

  • Guest Services Manager

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and enthusiastic Reception Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming experience for all.Key ResponsibilitiesDeliver outstanding service to...

  • Guest Service Ambassador

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...

  • Guest Service Ambassador

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...

Guest Services Coordinator

2 months ago

London, Greater London, United Kingdom Accor Full time

Job Title: Guest Services Coordinator

Department: Guest Services

Reporting to: Guest Services Supervisor

Job Summary:

We are seeking a highly skilled and experienced Guest Services Coordinator to join our team at The Savoy Hotel, a luxury hotel managed by Accor. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Handle telephone communications, including switchboard, food and beverage, and guest requests, while assisting with in-room dining, concierge requests, and valet/laundry services.
  • Provide knowledgeable responses and recommendations to guests, taking every opportunity to exceed their expectations.
  • Set teams up for success through accurate arrivals report checks and clear communication.
  • Ensure internal and external calls are handled according to our service standards.
  • Knowledge of all telephone, communication, and booking systems.
  • Knowledgeably answer all general and food and beverage inquiries, while accurately placing afternoon tea, bar, and restaurant reservations.
  • Ensure clear communication channels and methods with all other departments to facilitate complete guest service.
  • Full pre-arrival preparation for guests, including advance contact, updating systems, and clearly communicating all relevant information with relevant teams.
  • Actively participate in upselling and cross-selling the hotel's services.
  • Take in-room dining orders, upsell daily specials and dishes appropriately, ensuring orders are entered accurately in SilverWare for prompt delivery.
  • Assistance with room coordination to ensure the smooth running of daily operations.
  • Thorough checking and preparation of pre-arrival reports and coordinating guest itineraries.
  • Drive innovation and continuous improvement of the department to ensure a seamless experience for all guests from pre-arrival through to post-stay.
  • Initiate, develop, and maintain excellent service standards with a consistent focus on the guest experience.

Requirements:

  • Excellent communication skills, both verbal and written, with the ability to communicate effectively with people of all levels.
  • Proven organizational skills and able to work independently.
  • Enthusiastic and positive with the ability to build trusting relationships.
  • Previous experience of guest complaint handling and going the extra mile to meet guest needs.
  • Ability to multitask and problem-solve in a fast-paced environment.
  • Keen eye for detail.
  • Flexibility to work different shifts, including night shifts.

Desirable:

  • Knowledge of any or all of switchboard operations, HOTSOS, Open Table, SilverWare, and OPERA.
  • Previous experience in a guest services role.
  • 1-3 years' experience in the luxury hospitality industry.

What's in it for you?

  • Competitive salary and benefits, including pension and life assurance.
  • 31 days of holiday, including public holidays (increasing to 33 days after 5 years).
  • Cashback scheme for everyday wellbeing/healthcare expenses, including Perkbox.
  • Special rates for Accor colleagues and their friends and family, and discounts across Accor hotels worldwide.
  • Fantastic colleague rates in Fairmont and Raffles hotels worldwide, including friends and family.
  • Free stay at The Savoy after successful completion of probation.
  • 50% discount at our iconic American and Beaufort Bars.
  • 50% discount at our world-famous Afternoon Tea.
  • 50% discount at our spa and florist.
  • 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill.
  • 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890.
  • Laundry services and dry cleaning for uniformed and non-uniformed colleagues.
  • Colleague gym facility and Virgin Active gym membership discount.
  • Employee assistance program.
  • Annual optician reimbursements for eye tests and glasses.
  • English language classes.
  • Colleague restaurant.
  • Local F&B, retail, and gym discounts.
  • Interfaith prayer room.
  • Wellness room.
  • Cycle to work scheme.