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Commercial Claims Handler
2 months ago
We are seeking an experienced Commercial Claims Handler to join our Claims Specialty Team based in Birmingham. This role is customer-focused, requiring you to provide an excellent claims service to our clients.
Key Responsibilities- Manage claims from across different products, such as Property, Liability, Marine, and Business Interruption, ensuring service standards are met and/or exceeded.
- Keep an efficient diary system for all claims, ensuring claims are chased as required.
- Develop and maintain a full understanding of Acturis.
- Provide the broking department and clients with claims information and reports as required.
- Ensure complex claims are handled as per the group procedures.
- Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim.
- Produce claims MI/claims reports when required.
- Meet with clients and present claims information when required.
- Undertake any other duties as requested by management on an ad-hoc basis.
- Ensure personal CPD is managed and kept up to date by keeping skills and knowledge current.
- Robust Property, Liability, Marine, and Business Interruption insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures.
- Passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies.
- Acturis system knowledge (desirable not essential), being able to use MS Excel, MS Word, and Outlook.
- Cert CII, or working towards this or similar.
- Highly organized and great time management.
- Positive 'can do' attitude and natural problem solver, multi-tasker, along with high level of attention to detail.
- Excellent communication skills both verbally and written.
PIB Insurance Brokers is a dynamic insurance broker attracting individuals with a wealth of experience in the insurance market. We provide expertise across a broad range of specialisms, including professions, property, construction, transportation, trade credit, real estate, leisure, construction, haulage, and charities.
We are proud of our success and growth and have been recognized for many industry awards across our business. We operate a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, color, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
