Healthcare Administration Lead

3 weeks ago

Sheffield, Sheffield, United Kingdom St Luke's Hospice Full time

Job Overview

We are seeking an individual with exceptional administrative management experience and demonstrated leadership capabilities.

In this role, you will oversee a range of services and teams dedicated to delivering high-quality clinical administration throughout the organization, ensuring effective support and prompt responses in line with established governance frameworks.

A key focus will be on mentoring and guiding team leaders and members to ensure service delivery, as well as fostering the motivation, development, and well-being of all clinical administrators.

Key Responsibilities

As the Clinical Administration Supervisor, your responsibilities will include:

Directing and managing the Clinical Administration Team (CAT), ensuring that high-quality administrative support is consistently provided across the organization. Overseeing all facets of personnel management, including recruitment, training, coaching, and the overall well-being of team members, in accordance with HR policies and procedures. Maintaining rigorous governance processes by managing, analyzing, and presenting precise data for both internal and external reporting, while continuously seeking improvements in these processes. Building strong relationships with stakeholders by establishing and reviewing service levels and key performance indicators, ensuring open and transparent communication. Collaborating with senior management and clinical leaders to align Clinical Administration services with the organization's strategic goals, identifying opportunities for service enhancement and cost efficiency.

About St Luke's Hospice

St Luke's Hospice is committed to improving the well-being and quality of life for individuals facing life-limiting illnesses. We recognize that every patient and family is unique, and we strive to provide high-quality care, support, compassion, and respect during some of the most challenging times in their lives.

Our core values—Dignity, Compassion, Inspiration, and Innovation—guide our work. Joining St Luke's offers a meaningful opportunity to positively impact the lives of local individuals.

Commitment to Equity, Diversity & Inclusion

The successful candidate will work in an environment that promotes equity and inclusivity, free from barriers and prejudice. A vital aspect of this role is to cultivate a culture that embraces diversity and treats every individual with respect.

This position requires strong, visible leadership, effective management, and expert professional guidance to ensure the delivery of high-quality, patient-centered services to those under our care.

Overall Purpose of the Role

You will be responsible for managing a portfolio of services and teams that deliver exceptional clinical administration, ensuring effective support and timely responses within the agreed governance framework.

Your role will involve coaching team leads and members to ensure service delivery while promoting the motivation, development, and well-being of all clinical administrators.

Qualifications and Experience

Essential Qualifications

Proven track record of career advancement and personal development Business Management certification or equivalent experience

Essential Experience

Extensive experience working with multiple teams Background in a healthcare environment Interest or experience in research related to specialist palliative care

Desirable Experience

Strong skills in minute-taking

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