Customer Service Coordinator
1 month ago
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our customer service team, you will be responsible for ensuring that our customers receive the highest level of service and support.
Key Responsibilities:- Process and enter customer orders onto our in-house database, prioritizing them to ensure efficient workflow
- Advise and investigate customer queries, ensuring exceptional customer experience through communication and service
- Participate in training sessions to keep product knowledge up to date and relevant
- Liaise with internal and external departments regarding stock, deliveries, dispatch of orders and special requests
- Be responsible for any urgent, late, or problematic orders, highlighting to the Manager any potential customer complaints or product concerns through the use of Salesforce CRM system
- Work as a team, supporting each other and taking direction from the Customer Service Manager concerning workflow
- Support all Account Managers with their orders and queries via Salesforce
- Identify potential sales opportunities and advise the sales team accordingly
- Provide first-time resolution of issues, ensuring customer satisfaction in line with agreed company policy
- Call centre or high-volume customer service experience is essential
- The ability to remain calm, neutral, and positive under customer pressure
- A strong focus on quality and service, with a self-managing approach to tasks
- Strong IT and system experience, with Salesforce CRM experience an advantage
- A self-starter with a highly organized approach to tasks
- Confident and professional phone skills, with an engaging and positive manner
- Solid, stable career history, with the ability to demonstrate achievement and progression
We are an equal opportunities agency and welcome applicants from all backgrounds. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply for this exciting opportunity.
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