Customer Service Coordinator

1 month ago


Chester, United Kingdom The Business Connection Full time
Customer Service Administrator

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our customer service team, you will be responsible for ensuring that our customers receive the highest level of service and support.

Key Responsibilities:
  • Process and enter customer orders onto our in-house database, prioritizing them to ensure efficient workflow
  • Advise and investigate customer queries, ensuring exceptional customer experience through communication and service
  • Participate in training sessions to keep product knowledge up to date and relevant
  • Liaise with internal and external departments regarding stock, deliveries, dispatch of orders and special requests
  • Be responsible for any urgent, late, or problematic orders, highlighting to the Manager any potential customer complaints or product concerns through the use of Salesforce CRM system
  • Work as a team, supporting each other and taking direction from the Customer Service Manager concerning workflow
  • Support all Account Managers with their orders and queries via Salesforce
  • Identify potential sales opportunities and advise the sales team accordingly
  • Provide first-time resolution of issues, ensuring customer satisfaction in line with agreed company policy
Requirements:
  • Call centre or high-volume customer service experience is essential
  • The ability to remain calm, neutral, and positive under customer pressure
  • A strong focus on quality and service, with a self-managing approach to tasks
  • Strong IT and system experience, with Salesforce CRM experience an advantage
  • A self-starter with a highly organized approach to tasks
  • Confident and professional phone skills, with an engaging and positive manner
  • Solid, stable career history, with the ability to demonstrate achievement and progression

We are an equal opportunities agency and welcome applicants from all backgrounds. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply for this exciting opportunity.



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