Property Services Coordinator

7 months ago

Chester, United Kingdom Sykes Cottages Full time

**About the Role**:
**Are you a natural at building rapport? Have a talent for resolving issues? Looking to showcase your skills within a fantastic team during one of our busiest seasons to date?**

We are seeking our newest service-driven, organised professionals to join our vibrant, high-energy Property Services Team at our Chester head office.

Joining our newly-created team, you will be on the frontline of our business, coordinating the day-to-day operations of our property services maintenance and housekeeping teams, acting as the primary contact for scheduling maintenance and housekeeping related workflow within property services across our Regional Brands and Sykes Holiday Cottages properties.

**In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our fantastic company benefits**

Paying a salary of £22,308 per annum
Shifts covering 5 days out of 7, Mon-Sat, 9am-5.30pm and Sun, 10am-6pm.
Plus access to our annual STIP (annual company-wide bonus) scheme with an additional 10% of your salary
️ 33 days annual leave including bank holidays
Plus an additional day off for your Birthday
***Plus an additional two volunteering days per year
A flexible hybrid-working policy, with a min two days a week from our Chester head office
An enhanced maternity and paternity policy
Inclusive and supportive work environment
✨ Employee discounts and benefits with your wellbeing at the centre
Opportunities for career progression, personal development and opportunities to be recognised
Comprehensive training and development programs to set you up for success
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
️‍ ️ On-site gym at our Chester HQ
Regular social events including weekly Breakfast Club and 'Bring your Dog to Work' day

Working as a key member of our newly created HUB team, our newest Property Services Coordinator will ensure the daily running's of our property services and maintenance teams, hosting daily meetings with Maintenance Managers across our Regional Brands and Sykes Holiday Cottages, building rapport with Owners, creating excellent relationships with tradesman and suppliers and progressing guest complaints to your Line Manager.

Other adhoc responsibilities will see you administering compliance documents, scheduling property checks, administering recharges and distributing work to the Brands and Sykes teams. This is the perfect opportunity for those able to stay organised and focussed to resolve issues quickly and accurately as you liaise with customers, owners and suppliers to complete work and direct arrange or assist with scheduling third party services so properties remain compliant and suitable for letting.

**Your Responsibilities**:
We are looking for those who can share in our vision for delivering the very best in service to our Customers and Owners as you deliver in the following areas:

- Coordinating the day-to-day operation of the property services maintenance and housekeeping schedules, within the brands and Sykes, hosting daily meetings with the maintenance managers in brands and Sykes, building an essential rapport with our owners, creating excellent relationships with tradesman and suppliers.
- Progressing guest complaints, facilitating compliance documents, scheduling property checks, administering recharges, and making non-stock purchases.
- Monitoring the enterprise inbox and responding and progressing to property services matters that arise, immediately.
- Monitoring case files and responding and progressing to property services matters that arise, promptly and with SLA.
- Monitoring NPS feedback and progressing any work that has been assigned to you.
- Controlling the daily workload, by ensuring regular contact is made with the PS HUB team to the brands and Sykes, recording completed jobs, jobs pending and outstanding work, and rescheduling accordingly.
- Reporting on Informing guest and owners of progress of works, through the PS HUB team.
- Identifying any operational issues and reporting them to the Property services manager and/or the Maintenance manager-housekeeping managers within the brands and Sykes
- Work closely with our Chester Customer Service team, to efficiently handle any complaints regarding holidaymakers or owners to resolve potential issues in a timely fashion.
- Provide a weekly report summary, representative of the PS HUB team performance, highlighting the highs and lows to feed into a report, for the Property Services Manager to be collated by them, then submitted to the Head of Property services.

**Skills and Qualifications**:
We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success

By _Being One Team, Owning it, Communicating Honestl_y a

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