IT Communications and Engagement Director

4 weeks ago

Southampton, Southampton, United Kingdom University of Southampton Full time
About the Role

This key position in the University's IT Directorate (iSolutions) involves leading the development, implementation, and management of the IT communications strategy. The successful candidate will ensure consistent, impactful, and relevant communications for staff and students while serving as the primary expert on communications, guiding strategic, departmental, and project aims.

Key Responsibilities
  • Develop, implement, and manage an IT communications strategy aligned with departmental goals.
  • Ensure consistent messaging and branding in collaboration with the University Central Communications team.
  • Provide strategic direction for communications on iSolutions programmes and projects, supporting successful change.
  • Oversee the design, editing, and publication of specialist communications for key initiatives and projects.
  • Manage communications for critical incidents and service issues, ensuring prompt and effective information dissemination.
  • Foster collaboration across teams, leading efforts to educate and support staff in developing communications consistent with the iSolutions Persona, particularly for service-impacting activities.
  • Advise and coach iSolutions staff on creating consistent, appropriate communications and templates for operational activities, ensuring proper escalation when required.
  • Develop and deliver an engagement strategy and roadmap to support iSolutions initiatives.
  • Oversee the design and approval of internal communications and engagement activities, including staff newsletters.
  • Lead the evaluation of communication effectiveness, gathering feedback from staff and students to drive continuous improvement.
  • Support IT Communications and Engagement Advisors in analysing customer and staff feedback to identify issues and opportunities for service improvement.
  • Provide regular reports to senior iSolutions leadership on the effectiveness of communications strategies.
  • Lead and manage IT Communications and Engagement Advisors, contributing to reputation management within the department.
  • Oversee the Directorate's Administration staff, managing all internal administration activities.
Requirements
  • Considerable experience in managing internal communications in large organisations, including during periods of organisational change.
  • Proven ability to create compelling communication pieces for diverse audiences and purposes.
  • Excellent stakeholder management skills, with the ability to plan, organise, and deliver communications in line with project timelines.
  • Strategic thinking with the ability to develop long-term plans to meet goals.
  • Ability to work independently with minimal direction and effectively manage a team to drive performance.
  • Skilled in collaborating across departments to achieve specific outcomes and managing team dynamics in a matrix environment.
  • Expertise in providing guidance to resolve problems and offering communications advice.
  • Strong presentation, interpersonal, and persuasive skills, with the ability to build trusted relationships, including at senior levels.
  • Experience working with senior leaders on sensitive communications while maintaining confidentiality.
  • Capable of resolving tensions and coaching others to enhance communication skills.
About the University of Southampton

The University of Southampton is a research-driven institution, home to some of the world's leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University's IT support service, and its 280+ staff members support the delivery of the University's research and education activities as well as the usual business operations.

We are committed to creating an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect, and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work.

With a generous holiday allowance as well as additional university closure days, we are committed to supporting our staff and students and open to a flexible working approach.

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