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IT Communications and Engagement Director

2 months ago

Southampton, Southampton, United Kingdom University of South Hampton Full time
IT Communications and Engagement Manager

The University of Southampton is seeking a dedicated professional to lead the IT Communications and Engagement team, driving exceptional customer experiences and strategic communications.

About the Role

This key position in the University's IT Directorate (iSolutions) involves developing and implementing an IT communications strategy, ensuring consistent and impactful messaging for staff and students.

Key Responsibilities

  1. Develop and manage an IT communications strategy aligned with departmental goals and objectives.
  2. Collaborate with the University Central Communications team to ensure consistent branding and messaging.
  3. Provide strategic direction for communications on iSolutions programmes and projects, supporting successful change and service improvement.
  4. Oversee the design, editing, and publication of specialist communications for key initiatives and projects.
  5. Manage communications for critical incidents and service issues, ensuring prompt and effective information dissemination.
  6. Foster collaboration across teams, leading efforts to educate and support staff in developing communications consistent with the iSolutions Persona.
  7. Advise and coach iSolutions staff on creating consistent, appropriate communications and templates for operational activities.
  8. Oversee the design and approval of internal communications and engagement activities, including staff newsletters.
  9. Lead the evaluation of communication effectiveness, gathering feedback from staff and students to drive continuous improvement.
  10. Support Communications and Engagement Advisors in analysing customer and staff feedback to identify issues and opportunities for service improvement.
  11. Provide regular reports to senior iSolutions leadership on the effectiveness of communications strategies.
  12. Lead and manage IT Communications and Engagement Advisors, contributing to reputation management within the department.

Requirements

  1. Considerable experience in managing internal communications in large organisations, including during periods of organisational change.
  2. Proven ability to create compelling communication pieces for diverse audiences and purposes.
  3. Excellent stakeholder management skills, with the ability to plan, organise, and deliver communications in line with project timelines.
  4. Ability to work independently with minimal direction and effectively manage a team to drive performance.
  5. Expertise in providing guidance to resolve problems and offering communications advice.
  6. Experience working with senior leaders on sensitive communications while maintaining confidentiality.
  7. Capable of resolving tensions and coaching others to enhance communication skills.

The University of Southampton is a research-driven institution, home to some of the world's leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University's IT support service, and its 280+ staff members support the delivery of the University's research and education activities as well as the usual business operations. We would love you to join us and help shape the future of our institution.

Working at the University of Southampton

We aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect, and equality of opportunity. With a generous holiday allowance as well as additional university closure days, we are committed to supporting our staff and students and open to a flexible working approach.