Completions Support Specialist

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time
Job Title: Completions Support Administrator

About the Role:

We are seeking a highly organized and detail-oriented Completions Support Administrator to join our team at Gatehouse Bank plc. As a key member of our Home Finance team, you will play a crucial role in supporting the smooth transition of applications through the customer journey.

Key Responsibilities:

  • Administer post-offer applications with end-to-end case ownership to ensure positive broker/customer outcomes.
  • Assess and process applications in line with Credit Policy CDD guidelines and standard operating procedures.
  • Support the Bank in delivering an outstanding level of service and achieving external recognition.
  • Effectively manage pipelines, working cases efficiently to contribute to meeting Service Level Agreements.
  • Collaborate with all functions and business areas to ensure excellent customer service.
  • Manage post-offer telephony communications, including inbound and outbound calls.
  • Manage completion-related checks prior to funds release.
  • Assist with Completions workflow management and reply management within agreed SLAs.
  • Act as the primary point of contact for external solicitors, ensuring timely exchange of information and documentation.

Key Skills:

  • Experience in a home purchase plan or other financing-related process-driven operational team.
  • Ability to support and guide colleagues, with a passion for inspiring and nurturing others for sustained employee engagement.
  • Service excellence delivery for customers.
  • Time management.
  • Business strategic planning.
  • Fraud risk and compliance awareness.

What We Offer:

We offer a highly attractive reward package, including:

25 days holiday entitlement increasing with service.

Pension Plan.

Private Medical Insurance.

Dental Cover.

Income Protection.

Life Assurance.

Employee Referral Bonus.

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.



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