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Housing Manager

2 months ago

Exeter, Devon, United Kingdom Karter Thomas Ltd Full time
Housing & Customer Engagement Manager

We are seeking a highly skilled and experienced professional to join our team as a Housing & Customer Engagement Manager. This is a permanent vacancy, but we also welcome applications for a temporary to permanent opportunity.

This role requires a strong background in housing management, with previous experience in a managerial role in the housing sector. The ideal candidate will hold a CIH Level 4 Certificate in Housing or above, or be committed to obtaining this qualification within 12 months.

The successful candidate will be responsible for providing housing management services, including tenancy management, neighbourhood management, anti-social behaviour services, caretaking services, arrears control, and lettings. They will also be responsible for providing a range of customer engagement activities to ensure that customer voices are being listened to and acted upon, and high levels of customer satisfaction are maintained.

The Housing & Customer Engagement Manager will perform the role of safeguarding lead, ensuring that the team is aware of maintenance issues and activities of the Development and Property Services teams in so far as how they affect tenants. They will also liaise and support customer engagement on all relevant matters.

The ideal candidate will have a Basic DBS check, a driving license, and experience in Dynamics would be beneficial. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.